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All Help Topics

Change or Cancel Your Order
Need to modify your order? Learn how to quickly change or cancel a recent purchase.
Order Status and Tracking
Looking for your tracking number? Learn how to check your order status and follow your shipment from our warehouse to your door.
Request an Invoice
Need a copy of your receipt? Learn how to easily obtain an invoice for any of your previous purchases.
Out of Stock and Backorder
Learn why items may be out of stock and how backorders are handled. Find info on Item availability status and what that means for your order.
E-Mail Notifications
Track your order status, manage promotional email preferences, and learn about our automated email notifications.
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Learn how to handle damaged shipments, missing items, and refused packages. Report transit damage or missing products within 24 hours to ensure a valid claim.
Economy Shipping
Learn about our economy shipping rates, delivery timelines, and package tracking. Understand our policies on address changes, delivery responsibility, and carrier fees.
USPS Shipping
Choose between USPS Ground Advantage, Priority, and Express shipping. Review our policies on PO Box delivery, tracking limitations, and customer responsibilities for lost or missing packages.
FedEx Shipping
Explore our FedEx shipping methods, including Ground, Express Saver, and Overnight options. Learn about delivery timeframes, tracking capabilities, and important policies regarding shipping fees and missing packages.
Drop Shipments
Learn about our drop shipment process for oversized items like safes and generators. Find details on delivery timelines, tracking requests, and shipping fee policies.
Return Policy and Instructions
Review our 30-day return policy. Learn how to request an RMA number, report damaged or defective items, and understand restocking fees and non-returnable items.
Damaged Items
Received a damaged product? Learn how to file a claim within 24 hours, document packaging for shipping claims, and request a replacement or return label.
Defective Items
Need to report a faulty item? Learn about our 30-day defective product policy, how to get a prepaid shipping label, and our replacement or refund process.
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Create an account to track orders in real time, view history, and manage subscriptions. Learn how to update your profile, change passwords, or delete your information.
Item Subscriptions
Set up automated deliveries for your favorite products and enjoy exclusive discounts. Easily customize your delivery schedule, choose shipping methods, or cancel anytime through your account.
Security
Learn about our secure checkout process and privacy policy. We prioritize your security with strict fraud prevention and confidential data handling.
Terms Account
Set up a terms billing account for your business. Apply online today for credit approval and receive automated email confirmation once your account is ready for use.
Wholesale or Bulk Purchases
Set up a terms billing account for your business. Apply online today for credit department approval and receive automated email confirmation once your account is ready.
Order Processing
Learn about our order processing timeframes, how to place an order online or by phone, and what to expect regarding email notifications and inventory updates.
Payment Methods
Explore our accepted payment methods, including credit cards, PayPal, and mobile wallets. Learn about our terms accounts for eligible customers and our secure payment verification process.
Phone Orders
Learn how to place an order over the phone or online. Call our customer support team to process your order through our secure system and review our sales policies.
Sales Tax and Tax Exempt
Information regarding Illinois state sales tax rates and instructions for tax-exempt businesses or government agencies to submit documentation for tax-free purchases.
Sales Policies
Review our sales policies including order processing times, payment methods, shipping details, and tax-exempt requirements. Find information on tracking orders, managing cancellations, and handling transit damage.
Clearance / Discounts
Save big on discontinued items and limited-time offers. Learn about our clearance sales policy, how to use promotional coupons, and sign up for exclusive discounts.
Contact Us
Need assistance? Our customer service team is here to help. Contact the right associate for a swift resolution to your inquiry or for more information on our services.
Product Support
Help with technical product questions, warranty information and part replacement. Find product manuals and spec sheets for your product.
Holiday Shipping and Hours
View our holiday operating hours, shipping deadlines, and back-order processing details. Stay informed on office closures and estimated delivery times during the holiday season.

Support and Contact

Phone Orders

  • You may place orders with us on-line at www.honeywellstore.com. If you are interested in placing an order with us over the phone you may contact us at 847-701-3038.
  • All phone orders are placed through our on-line ordering system.
  • By placing a phone order, you are providing verbal acceptance of our sales policies.

Shipping Issues

Refused Packages and/or Undeliverable Packages
Customers will automatically be charged a service fee for the following reasons.
  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.
Merchandise Damaged in Transit
  • If your merchandise arrives damaged you must notify us before returning it.
  • We must be notified within one business day to ensure proper handling of your claim.
  • Some shipping companies require that a representative come to your home to inspect the package. Remember to keep the original packaging, and do not discard the shipping box.
  • You may be asked to provide pictures of the damages made to the outer packaging as well as the product inside the box.
  • After inspecting the damaged parcel, the representative will return it to us. This procedure needs to be followed in these rare occasions.
Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24-hour allotted time.

Change or Cancel Your Order

If you would like to change the address or contact information on your order please visit the order status page to see the status of your item(s).

Does your order show tracking information?
  • If yes, we apologize for any inconvenience this has caused, however, we are unable to make any address changes to your order as it has already been shipped.
  • If no, please e-mail us at orders@HoneywellStore.com or you may call us at 847-701-3038 before 2pm CST, Monday-Friday, on the day of your order.
Guest Customers

If you do not have an account with us, you will need your order number and email address.

Check Order Status
Customers With Accounts

If you are an account holder, please log in for a detailed summary of your order status.

Log In & Check Order History

Order Status and Tracking

Most orders are processed Monday through Friday 8:00am - 3:00pm CST, you will receive notification when your items have shipped. Orders placed on the weekend or holidays will be processed on the following business day. Some items need to be drop shipped directly from the manufacturer and may require an additional 1-2 business days for processing. Issues such as lack of inventory due to high demand or credit card verification may effect when your order is processed.

If you would like to track the status of your order, view the shipping method, or other details regarding a recent order placed, please visit our order status page.

If you have a question or concern regarding your order please contact us at sales@honeywellstore.com or call 847-701-3038

Guest Customers

If you do not have an account with us, you will need your order number and email address.

Check Order Status
Customers With Accounts

If you are an account holder, please log in for a detailed summary of your order status.

Log In & Check Order History

Request an Invoice

If you have made a recent purchase on the Honeywell Store and would like a copy of your invoice please go to our order status page to look up your order. You will need to enter your order number and the email address used when placing your order to view and print a copy of your invoice.

View Invoice

Wholesale or Bulk Purchases

The Honeywell Store offers competitive prices and volume discounts for customers needing to order large quantities of any products found and purchased on HoneywellStore.com. If you are interested in ordering items in bulk and do not intend to resell the items, please get in contact with us using our Volume Pricing Request Form. Once we receive your request, one of our dedicated sales representatives will contact you with a detailed quote, letting you know how much you can save.
Wholesale
If you are interested in becoming a reseller of one of our products, you may apply online to set up a wholesale account. Please click here to apply online. Once your reseller application has been approved, you will receive an e-mail confirmation with your account and login information.
Contact a Sales Rep
If you are interested in placing a wholesale or bulk purchase you may speak with one of our experienced sales representatives at 1-847-991-7190 or email us at sales@HoneywellStore.com.

Select a help topic

Order Management

Check your order status, track deliveries, and download invoices in one place. Get help with order changes, cancellations, and notifications regarding backordered items or inventory updates.

Order Management
Shipping and Delivery

View shipping rates, delivery times, and carrier options including FedEx, USPS and drop shipments. Learn about our delivery policies on damaged goods, missing items, and freight forwarding.

Shipping and Delivery
Returns and Refunds

Manage your returns, refunds, and exchanges with ease. Follow our guide to request an RMA number, view restocking fee details, and learn how we handle damaged or defective items.

Returns and Refunds
Account Management

Manage your account settings and track orders in real-time. Easily update your profile, handle item subscriptions, and learn how to manage your privacy and security.

Account Management
Sales Policies and Payments

View details on how we process your orders, accepted payment methods, and sales tax. Plus, find information on our site security protocols and store policies.

Sales Policies and Payments
Support and Contact

Get expert technical support for your products or quick answers to your order-related questions by connecting with our team.

Support and Contact

F.A.Q. from customers

Haven't found the answer? We can help.

Contact Us

Contact options may differ depending on the type of help you need.

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