All Help Topics
Change or Cancel Your Order
Need to modify your order? Learn how to quickly change or cancel a recent purchase.
Order Status and Tracking
Looking for your tracking number? Learn how to check your order status and follow your shipment from our warehouse to your door.
Request an Invoice
Need a copy of your receipt? Learn how to easily obtain an invoice for any of your previous purchases.
Out of Stock and Backorder
Learn why items may be out of stock and how backorders are handled. Find info on Item availability status and what that means for your order.
E-Mail Notifications
Order related notifications you may receive from us via e-mail
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Shipping policies including damaged items, missing items, and undeliverable or refused packages
Economy Shipping
Economy shipping policies, procedures, and timeframes
USPS Shipping
U.S. Postal Service policies, procedures, and timeframes
FedEx Shipping
Federal Express shipping policies, procedures, and timeframes
Drop Shipments
Explanation of what drop shipments are and our drop ship policies
Return Policy and Instructions
Honeywell Store return policies and procedures
Damaged Items
Information about what do when you receive a damaged product
Defective Items
Information about what do when you receive a defective product
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Learn how to create an account and what the benefits of having one are.
Item Subscriptions
Learn more about item subscriptions and frequently asked questions about our subscription service
Security
Checkout Security and Fraud Prevention
Terms Account
Setting up a terms account for wholesale or bulk purchases
Wholesale or Bulk Purchases
How to apply for a wholesale account and receive bulk discounts
Order Processing
Processing timeframes, placing an order, and order processing notifications
Payment Methods
Review payment options available at checkout
Phone Orders
How to place an order over the phone
Sales Tax and Tax Exempt
Sales tax, tax exempt, international taxes and when they are applicable
Sales Policies
Complete list of store policies and procedures
Clearance / Discounts
Details regarding items put on clearance and current coupons or promotions
Contact Us
Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Product Support
Help with technical product questions, warranty information and part replacement.
Holiday Shipping and Hours
Please be aware of our Holiday operating times and shipping windows
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Out of Stock and Backorder
From time to time it is unavoidable that stock shortages will occur, why?
- Demand for an item is much higher than expected and our manufacturer needs time to restock our supply
- The manufacturer has an unforeseen backorder of an item due to a shortage of parts, materials, etc...
- Delivery delays can be caused by transportation strikes, natural disasters such as floods, tornadoes, snow or rain storms etc...
- The estimated in stock date of an item is subject to change at any time, but we try to maintain the most accurate information that is available to us.
Back Ordered Items
Popular or new items may sell out quickly and temporarily be put on back order while our warehouse waits to re-stock those items. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as our warehouse receives it in.