Honeywell Store Customer Service Help

Contact Us / Product Support

Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.

Product Technical Support, Parts or Warranty

We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support number.

For technical questions on the following products please call the corresponding number:

PRODUCTS
SUPPORT NUMBER
Thermostats, Furnace Filters and Whole House Humidifiers
800-468-1502
Door Chimes, Light Switch Timers and Water Alarms
800-468-1502
WiFi Digital Thermostats
855-733-5465
Portable Air Purifiers, Humidifiers and Filter Accessories
800-477-0457
Portable Fans and Heaters
800-477-0457
Safes, Shredders and Door Locks
877-354-5457
Outdoor Lights, Indoor Lights and LED Bulbs
877-723-0723
Lyric Products
800-633-3991
Ceiling Fans and Ceiling Remotes
877-361-3883
Air Coolers, Air Conditioners and Dehumidifiers
800-474-2147
Safety Products
800-873-5242
Commercial Air Purifiers. Electronic Air Cleaners
800-998-1919
Water Coolers
855-687-2223
For All Other Product Related Inquiries
877-841-2840

honeywellstore.com Customer Service and Phone Orders

QUESTION
SUPPORT
If you have a pre-sales question before you place your order:
847-701-3038
If you need to make a change to your order:
847-701-3038
If you need assistance in placing your order:
847-701-3038
If you want to track the status of an order you already placed:
If you want to return an item(s):
For any general order related inquiries:

Volume Discount Pricing and Bulk Ordering

If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.

We make it as easy as possible to ensure you get the lowest prices available:
  • Let us know what products & the quantities you are interested in.
  • Get a detailed quote from a dedicated sales rep.
  • Our warehouse ships directly to you.
  • You enjoy the savings & are now a preferred customer.
Send A Request Now
Direct Warehouse Pricing bulk purchase, wholesale pricing

Safe Key or Combination Requests

Please review the Honeywell Lost Combinations / Replacement Keys Form for detailed information on how to order replacement combinations and keys. If you have any questions about the form or need more information please call 1-877-354-5457.

Website Issues and General Feedback

We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@honeywellstore.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!