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Honeywell Store Customer Service Help

Contact Us / Product Support

If you have a question, we'd love to help you! To ensure we best address your questions, it's important that you direct your inquiry to the right people. Please read over the below information and choose the section that best matches what you are looking for.

For Pre-Sales or After Order Care Related Inquiries:
(We can only support questions on orders from www.honeywellstore.com)
If you have a pre-sales question before you place your order: 847-701-3038
If you need to make a change to your order: 847-701-3038
If you need assistance in placing your order: 847-701-3038
If you want to track the status of an order you already placed: Check Order Status
If you want to return an item(s): Review Return Policy
For any general order related inquiries: sales@honeywellstore.com

For Parts, Technical or Warranty Related Product Inquiries:
We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support number.

For technical questions on the following products please call the corresponding number:

Thermostats, Door Chimes and Light Switch Timers/Furnace HVAC Filters, Whole House Humidifiers and Water Alarms 800-468-1502
WiFi Digital Thermostats 855-733-5465
Portable Air Purifiers, Humidifiers and Filter Accessories/Portable Fans and Heaters 800-477-0457
Safes, Shredders and Door Locks 877-354-5457
Outdoor Lights and LED Bulbs 877-723-0723
Lyric Products 800-633-3991
Ceiling Fans and Ceiling Remotes 877-580-4359
Air Coolers, Air Conditioners and Dehumidifiers 800-474-2147
Central Vacuum Systems and Parts 855-372-3589
Safety Products 800-873-5242
Commercial Air Purifiers. Electronic Air Cleaners 800-998-1919
Shop Vacs & Portable Vacuums 866-814-4103
Water Coolers 855-687-2223
For All Other Product Related Inquiries 847-701-3038

If you are Interested in Buying in Bulk or Would Like to Speak to a Sales Representative:
Our friendly sales staff is ready to help! We have wholesale and bulk pricing options available for all qualified customers. If you believe you are a good candidate for our bulk purchase program please call 847-701-3038 or email sales@honeywellstore.com with information (items of interest, quantity required, contact info, ect...) on what you would like to purchase. Please note, our sales staff is only available Monday through Friday from 9am-5pm CST.

If you Misplaced your Keys, or Forgot the Combination to your Safe:
Please review the Honeywell Lost Combinations / Replacement Keys Form for detailed information on how to order replacement combinations and keys. If you have any questions about the form or need more information please call 1-877-354-5457.

If you had a Problem Navigating our Site or would like to Provide Feedback:
We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@honeywellstore.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!

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